Shipping Policy
At Rockct, we strive to provide our customers with a seamless shopping experience that ensures efficient and reliable worldwide shipping. We offer a free shipping option for all orders. Standard orders are processed and shipped within 1-2 business days, with a standard shipping time of approximately 7-15 days.
Efficient Processing and Delivery Options
Our factory is located in China, allowing us to efficiently process and ship orders worldwide. While standard shipping is free, you also have the option to choose DHL shipping for faster delivery. With DHL, you can expect to receive your products within 7 days.
External Factors
Despite our commitment to quick deliveries, external factors such as postal delays, customs inspections, or unforeseen events may occasionally lead to delays beyond our control. In such cases, we will promptly notify you via email or phone, providing transparent information about the delay and the new estimated delivery time.
Cancellation and Returns
If you need to cancel or return an order, we are here to assist you. Our team will work closely with you to find the best solution and keep you informed throughout the process. Customer satisfaction is our top priority, and we strive to address all concerns quickly and effectively.
Tracking and Insurance
We provide tracking details for every order, ensuring that your purchases are fully insured. Once your order is shipped, you will receive a tracking number to monitor your package. While we aim for smooth deliveries, please understand that occasional delays may occur due to postal or customs issues.
Contact Information
For any shipping-related inquiries, please contact us at info@rockct.com. Our dedicated customer support team is always available to assist you.
Continuous Improvements
We are continually enhancing our shipping policy to better meet your expectations. Our focus remains on timely deliveries, detailed tracking information, and minimizing customs-related issues. Additionally, we are investing in our customer support team to ensure that all shipping-related questions or concerns are addressed efficiently.
Efficient Processing and Delivery Options
Our factory is located in China, allowing us to efficiently process and ship orders worldwide. While standard shipping is free, you also have the option to choose DHL shipping for faster delivery. With DHL, you can expect to receive your products within 7 days.
External Factors
Despite our commitment to quick deliveries, external factors such as postal delays, customs inspections, or unforeseen events may occasionally lead to delays beyond our control. In such cases, we will promptly notify you via email or phone, providing transparent information about the delay and the new estimated delivery time.
Cancellation and Returns
If you need to cancel or return an order, we are here to assist you. Our team will work closely with you to find the best solution and keep you informed throughout the process. Customer satisfaction is our top priority, and we strive to address all concerns quickly and effectively.
Tracking and Insurance
We provide tracking details for every order, ensuring that your purchases are fully insured. Once your order is shipped, you will receive a tracking number to monitor your package. While we aim for smooth deliveries, please understand that occasional delays may occur due to postal or customs issues.
Contact Information
For any shipping-related inquiries, please contact us at info@rockct.com. Our dedicated customer support team is always available to assist you.
Continuous Improvements
We are continually enhancing our shipping policy to better meet your expectations. Our focus remains on timely deliveries, detailed tracking information, and minimizing customs-related issues. Additionally, we are investing in our customer support team to ensure that all shipping-related questions or concerns are addressed efficiently.