Return Policy

Return Policy at ROCKCT

At ROCKCT, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not satisfied with the products you have purchased, you can return them under the following conditions:

1.Return Eligibility

Items must be returned within 30 days of the delivery date.
Items must be in their original condition, unused, unwashed, and with all original tags and packaging.
Certain items, such as personalized or custom products, may not be eligible for return. If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

2.Initiating a Return

To initiate a return, please follow these steps:
Contact our customer service team at [info@rockct.com] to request a Return Merchandise Authorization (RMA) number. Provide your order number and reason for the return.
Once you receive your RMA number, carefully package the items to be returned. Include the original receipt and any other documents received with the order.
Clearly write the RMA number on the outside of the return package.

3.Return Shipping Costs

You are responsible for the cost of return shipping. We recommend using a trackable shipping method to ensure your return reaches us.
We are not responsible for lost or damaged items during return shipping.

4.Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and the amount will be credited to your original payment method within [ Typically 7-10 business days].
Shipping and handling fees are non-refundable.

5.Exchanges

Currently, we do not offer direct exchanges. If you need a different size, color, or style, please return the original item and place a new order.

6.Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer service team within 7 days of receiving the item. Provide your order number, a description of the issue, and supporting photos if applicable.
We will arrange for a replacement or refund the full amount for the damaged or defective item.

7.Sale Items

Items marked as "Final Sale" are not eligible for return or refund.

8.Contact Information

If you have questions about our return policy, please contact our customer service team:
Email: info@rockct.com

Thank you for your purchase at Rockct. We appreciate your trust and are committed to providing you with the best shopping experience possible.